Terms of Service
Last updated: 2 October 2026
These terms cover your use of TeratakHub, a subscription service that helps homestay owners manage units, bookings, guests and income, and publish a booking page for each unit.
1. Who operates TeratakHub
TeratakHub is operated by MUHAMMAD TAUFIQ BIN SHAHARUDDIN as a sole proprietorship registered under the Registration of Businesses Act 1956, business registration no. 202603014002 (KT0606318-U). It is a registered business under the owner's own name, not a separate company (Sdn Bhd).
Registered address: No 13A, Jalan Merbau, Taman Setia Jaya, 34200 Parit Buntar, Perak.
In these terms, "we", "us" and "TeratakHub" refer to this business.
2. What TeratakHub is
TeratakHub is a management tool for homestay owners. It is not a marketplace: guests do not book with TeratakHub, and TeratakHub is not a party to any stay.
Your public booking page lets guests send booking requests. Each request is accepted or declined by you, the owner.
3. Your account
One account belongs to one owner and can hold many units. You can invite staff. Staff can manage bookings, the calendar and guests, but cannot see or change billing, your subscription or payment settings.
You are responsible for what you and your staff record in TeratakHub, including guest details.
4. Plans
Your plan depends on how many ACTIVE units you have: Starter (1–2), Growth (3–10), Pro (11–30) and Enterprise (31 or more). Inactive units are not counted, so seasonal owners can move to a lower plan.
Adding units beyond your plan never blocks you — we will suggest the right plan. Enterprise is priced individually and invoiced manually; contact us for it.
There is no free trial. You can try the full system in the public demo before paying.
5. Price and billing
You can pay monthly or yearly. A yearly plan costs exactly 10 times the monthly price, so 2 months are free.
Prices depend on your wave — the order in which you became a paying subscriber. Your wave is set once, at your first successful payment, and never changes.
In the Founding, Early Bird and Established waves your price is locked for 24 months from your signup date. After that, your price moves to the current wave's price, and we will tell you 60 days before it happens.
If you move to a bigger plan while your price is locked, the new plan uses your original wave's prices, and your lock end date stays the same.
| Wave | Subscriber no. | Starter | Growth | Pro | Price locked |
|---|---|---|---|---|---|
| Founding | 1–50 | RM 19RM 190 per year | RM 49RM 490 per year | RM 99RM 990 per year | 24 months from signup |
| Early Bird | 51–150 | RM 25RM 250 per year | RM 57RM 570 per year | RM 115RM 1,150 per year | 24 months from signup |
| Established | 151–300 | RM 29RM 290 per year | RM 65RM 650 per year | RM 129RM 1,290 per year | 24 months from signup |
| Regular | 301–500 | RM 35RM 350 per year | RM 75RM 750 per year | RM 149RM 1,490 per year | Current price |
6. 1% booking commission
In addition to your subscription, TeratakHub charges 1% of the value of each confirmed booking, from any source (your booking page, walk-ins, WhatsApp, Airbnb, Booking.com or others). It appears as a separate line on the same subscription invoice.
The commission is worked out when your invoice is created, using bookings confirmed during that billing period that are still confirmed at that moment. A booking cancelled before the invoice is created is not charged.
Once an invoice has been paid, its commission amount does not change, even if a booking on it is cancelled later.
Historical bookings you import from a spreadsheet are not charged, as long as the stay ended before your signup date.
Bookings imported from an Airbnb or Booking.com calendar link carry no price (calendar links don't include one), so they are recorded as RM0 and add nothing to the commission unless you enter an amount yourself.
A confirmed booking whose stay has already ended cannot be cancelled or deleted, and its check-out date cannot be moved forward. This keeps billing records accurate.
7. Guest payments
Money paid by your guests goes to you, not to TeratakHub. TeratakHub never holds guest payments.
Refunds, deposits and disputes with your guests are between you and your guest.
8. Cancelling and refunds
You can cancel at any time with one click. Your access continues until the end of the period you have paid for. A full refund is available within 14 days of your first payment only — see the Cancellation & Refund Policy.
9. Your data
You can export your data as CSV at any time. How we store and use data is explained in the Privacy Policy.